Technical Support Engineer
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Technical Support Engineer – Dallas, TX
Contact: Jason Parker Ref: 5596
Company Description
Worldwide leading test & measurement equipment manufacturer.
Job Description
As an RF Technical Support Engineer you will have following responsibilities:
- Pre-Sales and Post-Sales Support
- Provide support on instrument operation, technical applications and clarification of technical specifications.
- Identification of operator error or actual device issues that require support from the service department.
- Provide info about product lines to the customers (Spectrum Analyzers, Signal Generators, VNA’s)
- Configure best product for customer’s application
- Relay customer’s input on our products
- Report software bugs
Qualifications
- Bachelor degree or an Associates degree in technical area.
- Strong communication skills (verbal, written, listening & presentation).
- Customer-facing skills.
- Ability to work extended hours when required for resolving customer issues.
- Knowledge on RF/Microwave transmission lines and their components (Coax cables, connectors, antennas, tower mounted amplifiers, duplexers, diplexers, Waveguides etc.)
- Knowledge on Return Loss, VSWR, Insertion Loss, Distance to Fault measurements.
- Working experience with Signal Generators, RF Spectrum Analyzers, RF Power Meters, Vector Network Analyzers.
- Wireless Communications knowledge: GSM, CDMA, EVDO, W-CDMA, WiMAX, LTE.
Relocation assistance is available.
Compensation: 70K + Bonus