Director Of Customer Service Operations
Director Of Customer Service Operations in Illinois
Ref# 707190820
This Telecom & Wireless Sales Professional is available for hire.
Contact our Staffing Services Representative at (888) 356-3501,
or click Request Candidate Info.
Experience Summary:
We are currently representing an Accomplished Business Unit Executive, who has successfully led Sales, Professional Services and Customer Service organizations in his over 25 years in Wireless and Telecommunications.
Some of his accomplishments include:
- Grew a Wireless Professional Service business from zero to $9,000,000 in 24 months by personally closing an AT&T Wireless deal worth $9 million, during this process building the sales and engineering staff from zero to 27.
- Managed a team of 325 staff members in the deployment of a $800,000,000 optical network, one of the largest in the US, completing in 6 months versus the 18 month timeframe while exceeding his gross profit margin objective by 6 points.
- Exceeded revenue and profit contribution requirements for last 4 years by an average of 12.13% and 29/.29%, respectively.
- Using a Six Sigma Service Delivery Framework, he consistently exceeded revenue by 12.13% and profit by 29.26% respectively over a four year period of time.
- Developed a “Dynamic Service Delivery” framework that guides a Service organization in assessing, designing and driving “Best in Class” Service delivery practices which result in extraordinary revenue, margin and customer – employee satisfaction / retention results.
Our candidate is currently based in the Midwest and is willing to travel extensively for the right opportunity.