New Job Opportunity: Repair Center Manager – 6049
New Job Opportunity: Repair Center Manager – Southern California
Contact: Steve Eddington Ref: 6049
Company Description:
Our client designs, manufactures, and markets a globally expanding portfolio of mobile and internet products designed to be as individual as the people who use them. Our client is currently the fastest growing of the world’s top ten mobile phone manufacturers, is part of a billion dollar Corporation, and one of the largest consumer electronics companies in the world.
They are currently seeking a key role of Repair Center Manager. They are looking for an eager individual that likes the excitement of a growing business in the wireless industry.
The ideal candidate will have demonstrated expertise and experience, preferably in the mobile industry, in repair center management, contract negotiation, process evaluation/improvement, repair volume and parts usage forecasting, parts ordering/tracking/inventory management, reflash tools, training.
They need someone with the experience, dedication, positive attitude and commitment to join their North America region.
Duties:
- Send out RFQ’s and evaluate repair center options, expertise, capability, capacity, pricing to determine the best partners for the Company.
- Evaluate current repair centers and processes to determine needed improvements and implement those process improvements.
- Determine reporting needs for both self and for management and provide clear direction to repair centers to ensure reporting compliance.
- Establish repair center KPI’s which meet or exceed customers KPI’s.
- Continuously monitor repair center performance against KPI’s and intercede whenever a KPI is at risk.
- Host regular calls with the repair centers to review KPI performance, assign action items, and track any open actions to on-time closure. (weekly/monthly/quarterly)
- Coordinate all needed repair center training for device repair level 1, 2, 3.
- Ensure the latest reflash tools are available and coordinate all training.
- Regularly visit/audit all repair centers to ensure process compliance, efficiency and expertise.
- Manage repair center forecast volumes and parts usage and coordinate/track all parts ordering/stock to ensure TAT KPI’s can be supported.
- Timely communicate status to management and colleagues in formal reports, emails, IM, and conference calls.
- Perform other duties as needed and related to job function.
Experience/Qualifications:
- 3 to 5 years minimum of direct repair center management experience, preferably in the telecom industry or other technical/manufacturing industry
- Excellent organizational, communication and presentation skills, both written and verbal.
- Very Detail-oriented.
- Ability to quickly learn and understand various customer requirements and implement repair center operations that fully support these
- Ability to manage multiple repair centers and their unique issues, projects, requirements simultaneously.
- Effectively communicate with various levels of management.
- Responsible & dependable; comfortable working with deadlines.
- Carrier, OEM or other industry related experience is a plus
- Technical background is a plus
- Must have excellent time management skills and ability to work with little supervision
Compensation: Based on Experience