New Job Opportunity: Reverse Logistics Specialist – 6231
New Job Opportunity: Reverse Logistics Specialist – Southern California
Contact: Steve Eddington Ref: 6231
Company Description:
Our client designs, manufactures, and markets a globally expanding portfolio of mobile and internet products designed to be as individual as the people who use them. Our client is currently the fastest growing of the world’s top ten mobile phone manufacturers, is part of a billion dollar Corporation, and one of the largest consumer electronics companies in the world.
Job Description:
The North America region for our client is currently seeking a key role of Reverse Logistics Specialist. They are looking for an eager individual that likes the excitement of a growing business in the wireless industry.
The ideal candidate will have demonstrated expertise and experience, preferably in the mobile industry, in reverse logistics, inventory management, parts usage and parts forecasting/ordering/tracking, RMA issuance and repair center and customer RL support.
They need someone with the experience, dedication, positive attitude and commitment to join their North America region.
Duties:
- Manage repair center forecast volumes and parts usage and coordinate/track all parts ordering/stock to ensure TAT KPI’s can be supported.
- Participate in regular calls with the repair centers to review KPI performance, action items, and track any open actions to on-time closure. (weekly/monthly/quarterly)
- Participate in regular calls and meetings to support carrier customers and 3PLs
- Issue RMA’s as needed and process credit memos.
- Determine reporting needs for both self and management.
- Timely communicate status to management and colleagues in formal reports, emails, IM, and conference calls.
- Effectively communicate with various levels of the organization and management.
- Perform other duties as needed and related to job function.
Qualifications:
- 1 to 3 years minimum of direct reverse logistics experience, preferably in the telecom industry or other technical/manufacturing industry
- Excellent organizational, communication and presentation skills, both written and verbal.
- Very detail-oriented.
- Ability to manage multiple devices and multiple repair centers and their respective inventories, parts usage and ordering needs simultaneously.
- Ability to support multiple customers and their various SKU’s and RL needs.
- Responsible & dependable; comfortable working with deadlines.
- Carrier, OEM or other industry related experience is a plus
- Must have excellent time management skills and ability to work with moderate supervision
Compensation: Based on Experience